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Happy New Year!
A happy and prosperous New Year to all readers of this Newsletter.
This is the first edition of the Newsletter following our Partner Day in November, and as such there is a lot to catch up on. In this edition we outline some new software and services that have been, or are being, introduced. We continue to try to identify how we can best serve our customers and deliver what it is they need from an online service.
The majority of this edition is taken up with information from or following the partner day. The day itself was packed and included a video presentation where Tafi Makamure answers some common questions about the infrastructure and security of the Online50 platform. You can see the presentation by clicking on this link.
As we go forward into 2008 we continue to strive to keep enhancing the Online50 service. As a service provider and not a software vendor we are able to bring together the range of software and services our clients need to ensure that this year, and the years to come, will be happy and prosperous.
For more information on any article, or the Online50 service itself, please do not hesitate to contact us (Support and Service Delivery Team on 0871 384 3511 and Sales Desk on 0800 195 0835).
Email Update: Hosted Exchange 2007
We are introducing a 'Hosted Exchange' service. This will allow user to have their email hosted by us and accessed using either: Microsoft Outlook (running on their own PC's or laptops or as a hosted Windows application on the Online50 platform); or through secure web pages (using 'Outlook Web Access'); or using a compatible mobile device or smart phone. All of the features of Microsoft Exchange and Outlook are supported together, allowing shared calendars, the ability to assign tasks, common address lists and so on.
We will be upgrading all existing hosted email accounts to use Microsft Exchange Server over the next few weeks. This upgrade will be at no extra charge to our existing hosted email users, and will include 1GB of mail storage (separate from their other online storage) and a copy of Microsoft Outlook (downloadable). We expect to complete these upgrades by the end of March.
Exchange will also be available as a stand-alone purchase, so customers can opt to have some users that only have access to Hosted Exchange. For more information regarding Hosted Exchange please see the Microsoft site. To discuss the details of our offering please call the Sales Desk on 0800 195 0835.
Online Conferencing with Offline Clients
One service that we asked partners for feedback on was web conferencing. This allows users in different locations to share documents and conduct a meeting online. This could be used with both Online50 hosted clients and offline clients, allowing our accounting partners to better support their whole client base.
Our Conferencing tools will allow you to connect to a shared web conference with your clients: this will enable you to look at shared documents (such as Microsoft Excel files ) stored on your local computers. Each participant will be able to contribute and interact with the conference. Conferences members may use telephone calls or the built in audio conferencing support of the conference system.
The general consensus at the partner day was that conferencing tools will be useful, particularly for international clients. Most delegates felt that a video conferencing system was not a particular requirement, although again this was more popular for partners with overseas clients.
As a result of this feedback we now have a system under trial and it is already in occasional use by our own helpdesk staff. It will be some time before the system is available for general release to users, but if you have a particular interest in this please speak to Jim Kelly (Service Delivery Manager) on 0871 384 3511 to ensure that you are kept informed.
Online Backup
At the partner day we asked if partners would be interested in users being able to access the backups that we hold of their online data, and having the ability to backup their local data to our datacentres. We have enterprise class infrastructure which we keep under constant review. A current review of our backup systems means that this may be a possibility if it is supported by the user base.
High levels of support for this at the Partner Day have resulted in us commencing trials to identify the specifics of implementing such a service. Our intention will be to make backups of every Registered Dataset (for example a Sage 50 company) available to be downloaded by users. Access to these backups would be free of charge. Use of the facility to backup offline data onto our system would be charged under our data storage tarrif.
If you would like to be involved in a trial of this system please contact the Online50 helpdesk on 0871 384 3511 to make your interest known (existing users only please!)
Partner Manual Released
At the Partner Day we released the first edition of our Partner Manual. This has been under development for some time and reviews from selected Online50 Accountancy Partners prior to the partner day confirmed its usefulness.
The Partner Manaul covers a range of marketing and operational aspects to sucessfully providing an Online50 based bureau service. Tools provided include a 'Readiness Checklist' for reviewing your ability to present and operate the Online50 platfrom and a 'Client Canvassing Matrix' to help identify specific benefits for individual clients when using the Online50 service.
Due to pressure of time at the partner day we were unable to cover the partner manual in as much detail as we would have liked. However, following the day we have received a number of appreciative comments regarding the Partner Manual.
"I read the Manual (well most of it!) on the train home. It really is a tour de force and will be of enormous benefit to BookCheck and yourselves in developing the user base. I congratulate you - it's very professional, detailed, practical and useful - in all a great achievement." Anthony Pilkington, Bookcheck
If you were unable to make the partner day please contact Will Dean to arrange your copy.